On this page you will find technical information about the operation of InfoWatch products. Here you can also contact our Technical Support Service for help and technical support.

First of all we recommend that you look through our Knowledge Base.

If you haven’t found the answer to your questions in the Knowledge Base, then you can get the necessary help using the appropriate Support System:

• Help Desk for the personal product users
• Customer Support Request (CSR) for partners and corporate clients (certificate needed)

You can also get consultation by e-mailing support@infowatch.com. Please be aware that support requests and inquiries made by email will take substantially longer.
To find out more information concerning Training & Certification click here.

Working hours of the Technical Support Service are 10.00–18.00 Moscow time (GMT +3), Monday through Friday, excluding official weekends and holidays in Russia.

Additional services for corporate clients:

Any large corporate order delivered by InfoWatch is accompanied by a series of additional services to help you get the most out of the information security solutions you use.